For 20+ years viiz has provided voice, emergency, data and care services on behalf of our customers. Our portfolio of applica ... tions continues to grow as we work with our customers to cloud base their on-premise based services. And today these include: Operator Services, Directory Assistance, Call Intercept, LIDB/OLNS and other Validation Services, MRS and IP Relay, 911/VoIP/WiFi/0-/Telematics/IoT Emergency Call Transfer, Location based call routing such as N11/3 Digit/* calls, SmartPhone Applications, Alternate Billing and Customer Care delivered from a multi-application platform as a full BPO, SaaS or hybrid solution. We operate a fully redundant and secure viiz managed cloud with meet me points in major USA and Canadian cities with the ability to GeoRestrict customer data and call flow. All legacy and modern customer ingress technologies are supported. At the heart of our BGP self-healing architecture are 4 computing clouds that are connected and accessed by our internal Layer 2 network. The result is a high quality, secure, fully scalable and always available network. We operate redundant and fail over multilingual call centers in the USA, Canada and the Philippines. viiz has an in-house developed Voice/ASR/IVR/Live Agent platform and R&D team that is continuously innovating, developing platforms and technologies that support legacy services, today's must-have features, and emerging technologies that are shaping our future. With more than 250M of our customer's subscribers connected to the viiz cloud, we provide voice solutions to people and communities across North America, on behalf of all Tier 1 and hundreds of 2 and 3 carriers, telematics, mPERS and IoT solution providers, and other enterprises who need to connect their customers to information and services that matter. read more
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