In today’s multi-channel, multi-touch world, the interaction customers have with your frontline, contact center employees (pe ... rhaps the only human interaction) has become even more important. The ability of frontline employees to manage customer emotions (while managing their own emotions) will be put to the test. VereQuest’s unique expertise, services, and tools work across channels and industries to help employees deliver the experience customers expect each and every time -- while at the same time, helping companies understand where to prioritize effort. Get in touch to get to know us better. We can help you keep the promises you make® Get in touch with Sharon Oatway, President + Chief Experience Officer directly at soatway@verequest.com or 416-362-6777 Ext 222. read more