Computer telephony integration (CTI) that ignites agent efficiency by pulling your phone system into your CRM. Watch our shor ... t explainer video: https://uplandsoftware.wistia.com/medias/67sdv0g1qk BYOT - Bring Your Own Telephony. Drive more value from your existing infrastructure by connecting your existing business phone system to your CRM using computer telephony integration (CTI) from from InGenius. Give your customer service reps, sales team, and IT helpdesk a single pane of glass to work from. Advanced call handling controls are brought into the CRM so that agents have the critical customer information placed at their fingertips in the moment. Screen pops and screen transfers mean your callers never need to repeat information and save agents valuable time. Automated call logging accurately and efficiently captures call details and enables deep CRM reporting for enhanced business visibility and decision making. Interested in learning more about how your organization might benefit from InGenius CTI? Contact us to schedule a 1:1 product tour and explore all of our contact center productivity tools. read more