Growth through trust in performance – SZU Group has grown steadily since its founding by managing director Johann Köck and to ... day, thanks to the success of our clients, is one of the largest and most successful survey & evaluation centers in Germany. Those who engage us know that they can always rely on professional expertise, efficiency, accuracy and quick processing. Following our partners we've expended our operations from Germany and Austria in all Europe and Middle East. Combining know-how and work philosophy and operational excellence learned from the automotive industry where services are delivered with innovation and enthusiasm, SZU is taking german engineering to a new level, applicable for both Services and IT industry. We empower our local expertise and leveraging European experience we operate through independent companies in all our markets to support growth of the local teams & ecosystems. As the new age of digital was rising and conquered all industries, the need for automation, digitization & Artificial Intelligence based operations was a must. Our growth potential without a strong backbone of technology was limited and SZU needed a strategic move in this direction. SZU entered as shareholder in visionary European IT Start-ups, created a new technical arm for the Group - SZU IT and developed a proprietary Integrated Services Management System. With a modular design - one of the main purposes of the system is to sustain mobility market & claims management - our core activity. With modules like: Claims notification (FNOL), Workforce Management - optimize agents schedule, routes optimization, task allocation engine, Claims assessment & adjustment, reserves management, payments and complex integrations with third party evaluation engines like Audatex or ERPs like SAP & Datev. ISM - our proprietary digital platform provides orchestration of organization processes enabling collaborative human centric and automation centric workflows. read more