As the first Canadian-owned ServiceNow ELITE Services & Sales partner and Authorized Training Partner, Enterprise Service & O ... perations Management is what we do. All day. Every Day. You are probably reading our profile because you are looking for assistance with a Service or Operations Management project and want to find the right partner to work with. You've read profile after profile and your head is spinning. Everyone sounds so awesome - but like an online dating profile, can everyone be this good looking and have a great sense of humour? Allow us to give you a refreshing view of things from our point of view. Certified and experienced? You bet! Top-tier ELITE Partner? We got that too. ... but like a good marriage, outward good looks can spark initial excitement but to make it last, it comes down the people, the connection & the culture of the organization. Our value is practical process expertise and deep technical knowledge in the Enterprise Service Management ecosystem. We work with our clients on: - Process reengineering and Service Management / ITIL maturity assessments (including ITSM, ITAM, CMDB, Change Mgmt, etc... - IT Operations Management (or ITOM to the kids) - Customer Service Management (CSM) - HR Service Delivery - new deployments & upgrades - reporting & analytics - product training / ServiceNow "Authorized Training Partner" - support & managed service We've been heavyweights in the Enterprise Service Management market since 1996. It's what we do. At SuMO, it is all about the Client experience. Did we do the work? Yes, but who cares? If you did not have a good experience, learn something, get value out of the project, none of it matters and you won't come back. Are we the right fit for you? We can't tell that now. But please reach out, we'd love to hear from you. Contact us at solutions@hireSuMO.com and let's talk. read more