■Overview ◆Business Process Outsourcing(BPO) centered on Contact Center Services. ◆Established as a Serviceware corporation i ... n 1983. ■Service menu ◆Contact Center Various communication services which connect clients and customers ※Inbound ・Order reception service ・Reservation reception service ・Customer support ・Technical support ・Technical consultation & receiving repair orders ・Recall support ※Outbound ・Sales ・Sourcing new clients ・Arrange sales appointments ・Communication calls ・Follow-up calls & thank you calls ・Retention calls (Customer retention & churn prevention) ※Contact Center Management ・Operational research & analysis ・Voice of Customers (VOC) analysis ・Call log analysisMonitoring ・Motivation research ・Call center physical examination ・Agent FAQs maintenance & management serviceTraining support ◆Digital Communication Provides optimal communication methods utilizing digital channels ・Sales chat service ・Social media total solution ・Short message service (SMS) ・Agent FAQs maintenance & management service ・FAQs maintenance & management service ・Video support ◆Help Desk - PrimeDesk® - PrimeDesk® is an integrated help desk service which realizes business concierge ・Service concierge ・Service desk ・Business visualization ・Training support ・Business retention support ・IT asset management support ・Security management support ・Web & SNS managementMarketing ◆Marketing & Sales Arrangement of professional teams suited for the strategy of companies ※Marketing ・Sourcing new clients ・Employee satisfaction survey ・Market development & marketing ・Investigation on reasons for cancellation ・Promotion support ・Voice of Customer (VOC) survey ・Data cleansing ・Communication calls ・Data analysis ・Follow-up calls & thank you calls ・Customer satisfaction survey ・Retention calls (Customer retention & churn prevention) ※Sales ・Sales inbound ・Sales representatives ・Sales outbound ・Communication calls ・Arrange sales appointments ・Follow-up calls & thank you calls ・Accompanied sales ・Retention calls (Customer retention & churn prevention) ◆Business Construction & Improvement Visualization and optimization of the business processes of clients ・Business analysis ・Business design ・Business consulting ・Business management support ・Business process consulting (B-RAP) ◆Back Office Increase efficiency and optimization of non-core business and core business of clients ※Data Management ※General Affairs, Accounting & Personnel Integration ※Liaison Office Management ◆Temporary Staffing Human resources with specialized knowledge to support extensive teams ◆Contact Center System Comprehensive capabilities of SCSK Group Our BPO related service lineup ◆Business Contents Provides contents useful for business activities including business information, such as Nikkei Telecom, etc., data analysis tools and other contents ※Contents Services List ※Solutions Services List read more