SchoolHelpDesk brings information technology support to your fingertips. It is a Web-based helpdesk application that is insta ... lled on our network. When teachers, school administrators, or other personnel within a school or district experience a technology problem, they submit an online ticket alerting their IT department. IT staff can then review the trouble tickets that come in and assign and schedule necessary fixes. IT departments can also write self-help modules or knowledge base documents to address the most frequent problems that arise, allowing users to resolve many of their own IT problems, greatly reducing time and money spent. read more