10+ years supporting Genesys and other call center technologies in engineering and technical support roles. Worked for Echopa ... ss where we implemented Genesys in the cloud. Echopass was purchased by Genesys while I worked there. Then worked for Overstock supporting their call center conversion from Echopass\Genesys to Aspect cloud solution. Currently working for Willis Towers Watson where we have just completed converting agent call routing from a custom Lync UMA solution to a Genesys premise solution. Greg Ketchum Cell: (801)918-7097 read more