Resi is a market leader in IT strategy and Excellence solutions for Telecoms and large Utilities. We provide network monitori ... ng technologies to assure QoS and gain maximum visibility into user behavior. We help you improve your digitalization and your customer experience. . Our Products GEMINI is a big data platform that performs real-time classification, troubleshooting and deep packet inspection on fixed, mobile and web networks’ traffic packages. Its cloud ready architecture makes it the best solution for LTE and 5G networks. Gemini has proved to reduce telecom opex and increase end-to-end supervision of network services. It provides insights through powerful artificial intelligence algorithms and BI. DIRECT is a powerful platform for the quality monitoring of contact centers recording and managing customer interactions in many touch points (inbound and outbound calls, vocal order validation, chats etc). This solution leads to a high ROI as it boosts operators’ productivity, first contact resolution and process automation. Resi customers benefit from bespoke solutions that quantify and enhance QoS in the face of continuous technological evolutions such as IoT, 5G, Cloud and Big Data. read more