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Quavo Fraud & Disputes

Computer Software · Wilmington, DE
Website: www.quavo.com

Quavo is the world’s leading provider of dispute management solutions for issuing financial institutions. We offer full, end- ... to-end automation software for financial disputes, with Reg E and Reg Z compliance. Our premier solutions are QFD™ (Quavo Fraud & Disputes) and ARIA™ (Automated Reasonable Investigation Agent), and DRE™ (Dispute Resolution Experts), our human intelligence investigation service. QFD automates dispute processing workflows for financial institutions and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. QFD is enhanced by dedicated product and industry experts who build and deploy updates to stay ahead of industry trends, bi-annual association mandates, and includes client-driven product enrichment to provide a solution that is fully compliant and built to grow with your business. ARIA is our AI solution that automates the reasonable investigation process and presents AutoPay, AutoDeny, and refer decisions in real-time to your account holders and agents on every channel. ARIA is the industry’s only AI who performs the investigation, like a human would, and collects the data required by law to complete the investigation. ARIA applies tried and tested algorithms to improve efficiency and increase ROI. Quavo also provides add-ons to its QFD software, namely our Dispute Resolution Experts™ (DRE) human intelligence service. With DRE, our fraud and disputes experts manage the back office tasks for clients looking to outsource or supplement back office staff. Clients maintain customer/member-facing interactions and all teams operate on the QFD platform. DRE is located out of our operations center in Phoenix, AZ. read more

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