At Procter we help companies transform the way their people engage with their customers. We inspire a change in mind-sets, br ... eak existing habits, and empower their people to think and act in a new, different, and customer-focused way. We develop the skills of leaders and managers, and embed the processes and practices needed in successful, customer focused organizations. Procter is a leader in the customer contact market and customer service, working globally, and has helped set up direct channel pioneers such as British Airways, Direct Line, Royal Bank of Scotland and Virgin Direct. Procter currently enjoys relationships across the private and public sector with clients such as Barclays Bank, Lloyds Banking Group, Volkswagen Group, the Ministry of Defence and several Police forces. If you would like to see more, please visit www.procter.co.uk read more