Pinnacle helps senior care providers improve the patient experience. We also help businesses retain their employees. We prima ... rily do this through different types of customer and employee survey platforms. CUSTOMER SATISFACTION Pinnacle Quality Insight offers feedback and measurement tools to help you improve your customer and employee satisfaction. Our Customer Satisfaction telephone interviews provide more information than is possible through any other contact method. We interview, by phone, seniors and their family members about their care experience. The interview is short and pleasant for the respondent. Our interviewers transcribe the responses, allowing the respondent to speak freely, explaining their ratings and providing candid feedback. We create and distribute reports promptly, so you can view timely feedback and address issues as they are brought up. If a customer comments about litigation, risk management, discharging due to dissatisfaction, or state involvement, we let you know immediately so you can take quick action to resolve issues. The purpose of the survey is to understand your patients' experiences, identify opportunities for improvement, and learn directly from your patients and their loved ones how to strengthen those areas that need work. We help you do that by giving you the customer feedback you need to make the right adjustments. RETAIN Our employee satisfaction and retention software helps you communicate with your staff more consistently and effectively, especially in the first 100 days of employment. RETAIN is an employee retention software suite. The primary purpose of the software is to collect employee feedback from new hire surveys, engagement surveys, follow-up surveys, and exit surveys. Through this feedback, RETAIN identifies employees who are at risk of terminating and prompts the employer to help those employees. The online software also tracks key milestones, such as birthdays and employee anniversaries. read more