The Phil Klaus Customer Experience (CX) Institute is the global, independent Customer Experience Professional certification r ... eference. It is the unique source of certification for managers and companies eager to become or maintain their Customer Experience Leadership. The Institute’s founder Professor Dr. Phil Klaus, his colleagues, collaborators, and clients, developed, tested, and validated every single detail around the Institute and its’ offerings meticulously. This diligence allows CX professionals to obtain and maintain a class-leading, career-boosting experience on their journey to master CX management practice. Our value proposition revolves around a 5-levels CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors. Turn your company and employees in Customer Experience Professionals. “Compete FOR your customers, not against your competitors” Dr. Phil Klaus (2014) read more