We are global, 18 Global Locations, Serving 24 Markets, Speaking 18 Languages. Developed in partnership with our clients, our ... services are designed to deliver excellence across the customer journey. Percepta is a global organisation headquartered in the US. Percepta was created in 2001 as a joint venture between Ford Motor Company and TTec – a business process outsourcing company and customer service giant in America. In the UK we have 4 sites: Warley in Essex which looks after Ford Credit, Warranty, Fleet and many more different areas. Glasgow which houses our Finance and IT functions. Henry Ford Academy in Daventry which is a purpose built training facility for all of Ford Dealerships in the UK Ford CRC in Daventry which has various teams such as, Executive Office (Legal), Case Managers for customers and dealers, Parts and then support functions such as HR, Learning and Development and Workforce Planning. read more