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Computer Software · Camberwell, Victoria

In a nutshell, Panviva creates customer experience rock stars out of your employees! How do we do it? Panviva is the world's ... leading cloud knowledge management solution guiding users step-by-step through processes, policies and procedures. Our real–time solution provides role-specific, contextually relevant information to the end user enabling them to perform their job more effectively and efficiently and deliver 5 star service to their customers. Our methodology relies on layering information which increases the speed of access and minimizes the frustration of search. Our customers are in banking, finance, healthcare, manufacturing, utilities, pay-tv, telecommunications and government. Panviva has enabled our customer base to achieve measurable benefits in time to competency, reduce training costs and improve user engagement, including: • Enhanced customer satisfaction • Full utilisation of enterprise systems • Increased staff productivity • Improved training effectiveness • Continue process improvement • Faster process management • Broader staff capabilities Panviva is reinventing the omnichannel customer experience for businesses and empowering its clients to deliver real-time information to further boost client retention, loyalty and growth in today's digital era. Only Panviva's knowledge platform delivers seamless, consistent, personalized and on-demand information – irrespective of the channel or device a customer uses to communicate with a brand. Global companies across multiple industries rely on Panviva to boost their digital transformation initiatives, revitalize their business and enhance customer and employee engagement strategies. Panviva's Digital Orchestrator leverages its knowledge management expertise and helps deliver consistent and contextually relevant information knowledge to any channel or device a customer or employee chooses to use. The ability to serve a contextual intent-based snippet of knowledge to meet a custome read more

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