packetTrap, a division of Dell, delivers managed services providers (MSP) intuitive, user-friendly software solutions to bett ... er manage client network environments and daily business processes. Pairing industry leading remote monitoring and management (RMM) and professional service automation (PSA) technology with expert advice and business acceleration services, packetTrap helps MSPs foster growth by introducing new revenue models and opportunities and streamlining billing and customer service management. packetTrap is the only company to offer a single, end-to-end business management solution for Service Providers that features PSA and RMM technology. Seamless integration between packetTrap RMM and packetTrap PSA enables a superior user experience with zero end-user coding or customization between systems required. With deep understanding of MSPs’ business challenges and operations, packetTrap provides robust functionality with ease-of-use. Its solutions feature capabilities that MSPs need without adding unnecessary or clunky features. Additionally, packetTrap offers strategic advice through its MSP Acceleration Program, designed to move MSPs from a break-fix model to managed services, with its unique industry perspective and supporting tools such as webinars, forums and marketing materials. read more