North American Interactive - Similar companies

Today’s digitally savvy clients expect communication to be personalized across multiple channels. As companies plan to modern ... ize their communication a strong call center presence is needed to deliver omni-channel customer experiences. North American Interactive Call Centers deliver custom solutions for a company's communication needs. NAI Competitive Advantages: NAI has a strong belief that many organizations currently outsourcing now, either in India/Philippines or South America, will take a very strong look at our offering for the following reasons: •Bi-Lingual agents. •Cost neutral compared to India or the Philippines and a lower cost model compared to South American cities. •The commute to one of our Northern Mexican locations compared to an off-shore location commute is much shorter. An organization can look at a day trip or one to two day visit to one of our sites versus a substantially longer commute. • Quality of agent, very strong English and they will have a very good understanding of the U.S culture, as many have lived in the U.S. Other Advantages: •NAI will have a low cost structure using the near shore model with bilingual CSR's. •The company seeks to establish a competitive edge in its new target market segment by increasing the level of customer contact and service that other competitors seem to overlook and do not pursue aggressively. •NAI has a long history of customer contacts that will allow it to immediately penetrate these companies and get to the decision makers. •NAI possesses the necessary operational skills to produce a high-quality service level that is needed in the field. The establishment of work processes and the agility to customize programs to meet customer needs and budgets will allow the company to capitalize on opportunities that competitors cannot gear up for quickly. (630) 673-6730 www.northamericaninteractive.net read more