nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Companie ... s report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, companies trust their customer experiences to nGenera CIM. Customers include Royal Bank of Canada, Saks Fifth Avenue, Canon, Dell, eBay, Epson, Ford, Microsoft, Scottrade, Siemens, Sony, and Sprint. read more