NexGen Contact Solutions - Similar companies

The Future of The Contact Center is HERE at NexGen Contact Solutions. We offer a strong, positive, corporate culture that dri ... ves our people to deliver their best performances. Our clients’ customers achieve exceptional experiences which delivers a stronger financial performance. NexGen Contact Solutions (NCS) has launched the NEW generation of customer contact management solutions and services for the business process outsourcing (BPO) market. If you are looking for the next level of customer centric services across all interactions in existing and emerging markets that brands are asking for TODAY, NCS may be the right partner for you. NCS is specifically targeting the rapidly growing Internet of Things (IoT) market by utilizing an array of sophisticated solutions that blends human interaction with artificial intelligence (AI) coupled with chat bots, mobile apps and virtual/digital agents. Our next generation platform provides flexible, high quality customer experiences with real-time connectivity to IoT devices, networks and storage. Our technology platform seamlessly integrates with human intervention to provide our clients’ customers a single point of contact for the increasingly complex world of networked smart devices and applications. NCS Work Anywhere / Work from Home solution combines the best people, processes and technology to deliver a flexible and secure work-from-home (WFH) model. Our communications solution provides the latest omnichannel technology along with many options to “engage” add-ons to support remote recruiting, training, coaching, analytics, workforce management and more. Are you excited? To learn more, visit our website or send an eMail to joe.j@xcsat.com to speak with our Future of The Contact Center subject matter experts. read more