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Newstel GmbH

Consumer Services · Hamburg, Hamburg
Website: newstel-gmbh.com

We are a high-quality contact centre with its headquarters in Hamburg, Germany. In addition to that we have a great team help ... ing us from our support centers in Warsaw, Poland and Manila, the Philippines. Our 60+ employees are here to make your customer service as easy and straightforward as possible. The root of our success is in our completely multilingual support team. We offer languages on-demand with native speakers in all major European Languages: • Spanish • English • French • German • Italian • Polish and any other language you might need. We combine modern communication channels such as WhatsApp, Social Media & Live Chat with tried and trusted methods like Phone Calls and E-Mails, to make sure we communicate with your customers the way it is most convenient for them - and most successful for you. In addition to ‘classical’ customer service, our team also offers help with abandoned cart recovery, outbound campaigns and even translations. Our highly motivated and trained personnel are ready to answer tickets 24/7/365 – and take part in regular retraining to keep them on the ball and ready for any eventuality. At the end of the day we always have the same goal: keep your customers happy and your business running smoothly without any additional stress. read more

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