NetByTel was the pioneer in Voice Self-Service, answering hundreds of millions of customer service calls using voice recognit ... ion based virtual agents as a cloud based service. It was acquired by Tuvox in 2006. Enterprise speech applications vendor TuVox acquired NetByTel's hosted speech application business.The acquisition gave TuVox dozens of configurable speech applications and dozens of enterprise customers, including Office Depot, H&R Block, Shell, Wal-Mart, ABN-Amro, 1-800-Flowers, and many others accomplishing a good chunk of growth for the company at one shot, instantly moving it into new vertical markets such as retail and financial services. read more