Mi4biz Customer Service Management - Similar companies

Mi4biz, the new generation Customer Service management tool, provides a unified view of customer relations and issue manageme ... nt. Mi4biz is being successfully used not only in enterprise organizations requesting advanced features and integrations but also in small businesses which have limited human resource and limited budget is available. Mi4biz has unique capabilities to get sustainable customer satisfaction, in all type of organization’s customer service management. End-to-end Service Management ------------------------------------------------------------- Mi4biz is a workflow based customer service solution. All your departments and even your partners and vendors can be involved in customer service processes. After the call center receives the complaint, it is assigned to the appropriate workflow. According to the definition of the workflow, the issue will flow within departments and even suppliers until it is resolved. You can manage all customer service processes on a single platform that integrates call center, legacy systems, authentication systems, emails, social media and more. Dashboard & Reports ------------------------------- Cloud based customer service management solution Mi4biz provides analysis and reporting tools that enable real time control on the performance of your customer service. Reading customer service statistics and analysing customer complaint trends and customer service timeline provides you to achieve sustainable customer satisfaction, reduce customer service costs and increase organizational efficiency. Integration ---------------- Mi4biz has many integration capabilities including web services and event management layer, data exchange utilities and iframe interface. In this moment Mi4biz is up & running and integrated with banking and insurance systems, customers legacy systems, CRM systems and databases, call center systems, email servers, IVR’s, SMS systems, and many proprietary softwares solutions. read more