For more than 20 years, Matrix Absence Management has driven technology and service innovation to become the leading US absen ... ce management administrator, and the fully integrated claims engine for Reliance Standard Life Insurance Company. Matrix delivers absence management, financial protection and supplemental health solutions on one platform to deliver a superior client and employee experience, including: • 24/7/365, US-based Customer Contact Center • Secure, personalized web access and support • Complete mobile functionality from any phone or tablet • Unique, calendar-based workforce management tools provide daily absence notifications and at-a-glance staff resource planning. • Simple and effective avatar-based communication and training to guide employees and educate managers. • Dedicated, market-leading compliance specialists tracking and responding to changes in the FMLA and statutory leave landscape, including paid family and medical leave. • Designated Absence Management Specialists who serve as a single point of contact across all products and services. Headquartered in Phoenix, AZ, Matrix has service locations nationwide, including claims hubs in San Jose, California; Phoenix, AZ; Hawthorne, NY; and Portland, OR. Matrix is a member of The Tokio Marine Group, which operates in the property and casualty insurance, reinsurance and life insurance sectors globally. The Group’s main operating subsidiary, Tokio Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and leading property and casualty insurer in Japan. read more