LevelZero is an A.I. powered ServiceDesk enhancement that drives employee self-service making repetitive requests are thing o ... f the past, so you can focus on your company's IT future. Think of it as your new ServiceDesk employee - a virtual IT support agent. Powered by artificial intelligence, LevelZero frees up your time by answering frequent employee requests like password problems, printer setup, and VPN issues, reducing tickets by 20% to 40%. By using a conversational approach to IT support and engaging with employees in tools they already use, LevelZero makes IT answers and instructions easily accessible. And when LevelZero can’t answer a question, it can seamlessly escalate to your existing support team by automatically creating a support ticket for your team to follow-up on. read more