Konecta UK is essentially the newest division of Grupo Konecta, the #1 provider of outsourced contact centre and business pro ... cessing services in Spain, Latin America and United Kingdom In the UK, Konecta represents a genuinely different type of contact centre service partner - one that possesses both the agility, appetite and creativity associated with a new entrant, and the deep resources and experience associated with a tier 1 provider. This is evident in the three contracts we have secured since mid-2016, with major brands in the utility, public and retail sectors. Ranging in scale from 15 to 300fte, each contract involved bidding against then transitioning services from existing providers whose performance or appetite had faltered, to purpose-procured sites (Milton Keynes and Glasgow) and agent teams led by client sector experienced management. Each client has subsequently praised the improvement in customer experience, business impact and value delivered by Konecta UK. Just 6 months after go-live, our (Big 6) utility client has described Konecta as "definitely top of the class". We are now looking for further opportunities to collaborate with new clients for mutual success - with a strong focus on regulated markets, building on our parent company's longstanding as well as Konecta UK’s early success in the BFSI, telco, utility and public sectors. Our successful operating model is very much founded on taking a "Customer First" approach to client solution design and service delivery, and a "People First" approach to employee engagement and development. read more