Knextep provides both AI-powered omnichannel customer communication and process management. Knextep has non-code design edito ... rs and customization tools. In addition to the traditional flexibility, in Knextep, business users can design and change even interfaces and processes independently. Omni Channel Communication + Channel Integration + Self Service and Knowledge Base + Call Center Scripting + Live Chat + Social Media Monitoring Business Process Management + Process Management + Automated Workflows + SLA Management + Notifications & Alerts + Business Rules Digital Intelligence (DQ) + Non-Code Process Design + AI and Learning Engine + Integrations + Polls and Surveys + Reports and Dashboards read more