I'm Bob Berry -- I'm a principal at AnswerLab, where I'm guiding the world's top brands to create new, optimal online experie ... nces in this age of coronavirus. I'm the founder of The Human-Computer MasterMind Academy at http://ItsTheUsers.com I guide companies and professionals to master innovative, lucrative approaches to online human engagement and influence. Through my speaker series, webinars, in-depth professional development, and consulting, businesses master The Experience - the single human dynamic, ignored by many, that drives the global economy, creates every business outcome, and will enable a new age of civilization, during and after COVID19. I speak, teach, consult, mentor, conducts research, and direct leadership events worldwide, with executives at Microsoft, Canon, eBay, GE, Honeywell, Lilly, and many others. I work with Google, Facebook, FedEx, Amazon, and many other top brands to create exceptional online experiences that drive customer response and produce results - now critical for survival as COVID19 forces the world economy online. My free Human-Computer Interactions (HCI) e-Workshop and e-Toolkit at http://ItsTheUsers.com reveal the latest and best HCI science, tools, methods, and secrets to help you create and validate the best user experiences in this age of COVID19 - and get you to the next level with anything you're doing online. In the early 90s, I led the teams at Hewlett-Packard that designed the first-ever e-commerce, e-learning, social media, and cloud services. I led a multi-channel business overhaul at Deluxe Corp. that drove $3.2M in new business - during the Great Recession. I've designed and launched new learning systems that have guided 37,000 youth in all 50 states to prepare for life. read more