Established in 1997, IMS is a full service communications contracting company, providing services to major telecommunications ... providers, residential and commercial customers in Canada. Formed in Oakville, Ontario with the combined technical and sales background of its founders, IMS has rapidly grown to be a full service contracting firm servicing Canada's multi-system cable operators throughout Ontario. Its head office is in Stoney Creek just outside of Hamilton and with a fleet of over 100 service vehicles, excellent references and supplier contacts, we are well positioned to manage any program on your behalf.. Recognizing that our success is tied directly to the customer experience, we have assembled a team of technicians that we are extremely proud of. Day in and day out our uniformed and trained technicians deal with hundreds of customer appointments and work to resolve any issues that may arise, all in a safe manner. Focused on "getting it right the first time", our primary areas of operation continue to be directed toward enhanced customer contact. Providing a full complement of services from Customer, to Tap to Set. Recognizing that this industry’s future growth is tied to customer service excellence, and keeping in mind that our face is your face, IMS provides articulate, well-groomed, uniformed employees, trained in applying marketing/customer service skills in a technical environment that demands zero defects. Our company was founded based upon values that place customers and employees first, while maintaining a continued commitment to quality service. We have continued to grow utilizing these values and has helped us to earn the trust and confidence of our customers. We remain committed to total customer satisfaction in everything we do. Today, IMS is a well managed, financially sound company that sets the standard for excellence in customer service and that’s why you can rely on us to manage your most important asset; your customer read more