IDA Voice, a division of IDA Technology, is a contact center/call center company specializing in four primary areas: Customer ... Relationship Management: * Multi-Channel Services in a Universal Agent Environment * Critical Relationship Building with Clients and Their Customers * Support Voice, Chat, Text, Email and Video Interactions * Brand Engagement Through World Class Customer Interaction Revenue Generation: * Revenue Growth Through Customer Interaction * Retention and Churn Reduction * Outbound Sales and Product Renewal Technical Support: * Inbound IT Helpdesk and Systems Support Services * Lifetime Interaction Support * Trouble Ticket Entry and Management Back Office: * Seamless Back Office Integration * Email Support * Mail Processing * Product Order Fulfillment read more