icon Communication Dynamics, Inc., is the US and North American subsidiary of icon Systemhaus GmbH and has been formed to bri ... ng best-of-breed Customer Communications Management (CCM) solutions to the US and North American market. icon is the leading CCM product in Germany and prominent in the EU and Central European countries. Product areas currently comprise Enterprise Document Creation, Content Integration and Output Management. These solutions are vital to the conduct of today’s global enterprise. Our business-first consultants are expert at implementing our state-of-the-art document creation and output technologies to produce outstanding ROI and customer satisfaction. Leveraging product experience in Germany and Central Europe, and leading local Business consulting and IT skills, we enable client organizations to consistently deliver the best communications experience with their customers, partners and staff at market leading price-performance levels. Worldwide support can be provided from our US base, our combined European support team or supplemented with regional partners. All products have a common set of values: Easy to use and integrate; low training requirements; flexible and scalable; configurable locally or centrally; hardware independent; open standards based; multi-lingual support; designed to optimize the user experience whilst enabling the right amount of corporate control whatever the channel. We understand business processes and domains (with experience across most industries) and we speak IT too - but we'll only do that with your IT staff! And our consultants are ready to demystify the jargon, helping unlock opportunity and work where-ever you are. Our aim is to promote your business interests, not push our products. If our solutions are not right for your organization, we will say so up front and suggest other products and services that might be. It all starts with a vision of the future...let us help create yours. read more