The impact of reviews is increasing daily. > 71% of consumers are more likely to buy a product or service from a company that ... is responding in a personalized way to reviews. Our customers often have the same struggles: - We have a shortage off staff. There’s simply no time left to answer all the reviews. - We do not speak all languages. - We lack writing skills and replying to negative reviews is a challenge (we feel personally attacked). - Our team is answering but it would be great if they could spend more time to upselling & problem solving. Sounds familiar? The good news is that we have developed the necessary know-how and skillset to respond to customer reviews on behalf of the management. Backed up by scientific research in partnership with the University of Ghent. We use a large team of professional redactors in combination with AI to craft a personal response in the review’s language. A simple dashboard allows management to access the response, modify or validate it so that it can be rapidly posted. Our service can also be integrated into other platforms to offer a seamless UX. Our clients get… - personalized and qualitative answers inciting consumers to buy - a 24/7 service in all languages presented on a user friendly platform - time ! Time that can be spent on upselling & problem solving - Closure of the customer service cycle: customers want their voice to be heard and they want to be thanked - PR ! The responses written are for all future potential customers to read. What is said to one customer signals to all others how they can expect to be treated by your business - free advertising on some of the most influential, visible platforms through the review responses - the chance to win back a lost consumer We offer a free test (beware ! very addictive 😊) https://www.hotelspeaker.com/test read more