Guest Direct empowers its clients to make better decisions. Located in the Heartland of America, Guest DirectSM, a division o ... f Customer Direct, provides Central Reservations and Guest Services for the world's finest Hotels, Resorts and Vacation Rental properties. As a natural extension of your brand, Guest Direct delivers quality, customized processes to serve your Guest Service needs. Combine that with the ability to produce revealing analytics about your Guests, and you will be empowered to look at your business from a new perspective. As a privately-held company with a culture rooted in helping others, we are passionate about being as nimble as your Guest Service needs demand. Guest Direct is here to fit your needs - not the other way around. In all of our dealings with employees, vendors, partners, clients and our clients’ customers, the culture at Guest Direct is based upon four fundamental concepts: - Understanding the Worthwhile nature of our Work - Well Understood and Shared Goals that are within reach - Adhering to the highest level of business ethics - Cheering each other on towards greater success Guest Direct's executive management team draws on over 100 years of combined contact center and hospitality experience to provide our clients with unparalleled expertise in developing and deploying property-specific solutions that fill rooms, decrease expenses and increase revenue. read more