GSS is part of Covisian Group. We are an international group of more than 20.000 collaborators, offering advanced customer ma ... nagement services and cutting-edge technologies. We work in over 37 locations across six countries, serving over 150 clients globally. Covisian has a broad global commercial presence through its operational headquarters located in 5 different countries, providing services in different European languages (Italian, Spanish, English, French, etc.) and other languages such as Japanese. We cover a full line of Customer Management Services across the whole customer experience from customer & social care, commercial development & sales, churn prevention & complaint management, credit management and litigations, BO, customer experience analytics, help desk & digital tutoring, to digital acquisition. At Covisian Group we believe in a different way of being a BPO partner, where technology can improve human interactions instead of replacing them. Our main objective is to build competences, implement innovation and encourage experimentation. The four pillars of our organization are Covisian Digital, Vivocha, Sparta AI and the Covisian Academy. read more