Grosvenor Services Group Ltd, one of the UK’s most experienced, trusted and proven names in debt collection and tracing, is a ... wholly owned subsidiary of Echo Managed Services, the UK customer journey specialist. A subsidiary of South Staffordshire Plc., Echo is 100% owned by Kohlberg Kravis Roberts & Co L.P., a leading global investment firm. There are many debt collection agencies in the UK, but there aren’t many who truly understand customer service. And that’s where Grosvenor Services is different. Our people place customer service at the heart of our debt recovery operation. We engage your customers, protect your brand and most importantly collect more. FCA accredited, Achilles UVDB certified and a member of both the Institute of Customer Service and the CSA, our customer-led approach and sophisticated bespoke strategies are proven to successfully recover debt. We offer end-to-end consumer and commercial debt recovery services, delivered by our office and nationwide field-based collection teams. Many of our clients are major household names, including some of the 'big six' utility companies, clients within the water industry, media sector and banking and financial institutions. All benefit from our above target industry leading collections rates, allowing them to concentrate on core business activities safe in the knowledge that their customers and brand are in safe hands. So make a change for the better, and find out how Grosvenor’s customer-centric approach can help you collect more: www.echo-ms.com/debt-recovery www.grovenorservices.co.uk read more