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FM Outsource

Outsourcing/Offshoring ยท Bury
Website: www.fmoutsource.com

FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that ma ... ximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score. read more

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