Fluent Communication - Multi-channel Contact Centre - Similar companies

Our contact centre is equipped to provide both inbound and outbound outsourced services for clients in the B2B and B2C market ... s. These services can be utilised throughout the customer lifecycle including customer acquisition, service, growth and retention. We are experts in multichannel customer interaction. Our contact centre capabilities include telephone, web-chat, email, SMS and social media, which all ensure that we can readily respond to customers’ demands, whilst delivering improved business performance. By responding to customers’ communication preferences, we are demonstrating respect for, and appreciation of, their custom, which makes for stronger relationships and creates opportunities for businesses to both cross-sell and up-sell. As the communication channels through which consumers can interact with brands continue to emerge, it is becoming increasingly difficult for businesses to keep track of what is being said online and by whom. Fluent have the technological and human resources required to monitor and respond to each interaction wherever and whenever it occurs We have the technical infrastructure, process expertise and outsourcing experience of the largest outsourced contact centres in the industry, but with a much lower cost and with no long term commitment, resulting in flexible solutions that fit your requirement. We pride ourselves on our ability to provide outsourced 24/7/365 Social Media Reputation Management and inbound call centre services to our clients. Whether you are looking for over spill to support your in house teams or to outsource the entire operation Fluent can provide a bespoke, flexible solution to meet your needs. read more