The primary focus of FIVECRM is high volume outbound calling. This can be achieved using almost any phone system in conjuncti ... on with highly specialized tools within the system. The FIVE pillars are Telesales, Telemarketing, Lead Generation, Lead Management, Account Management. Each pillar has its own specifics and it is these that separate FIVECRM from "regular" CRM systems to be the ideal call center CRM. Established in 1991 and operating in over 35 countries, FIVE CRM (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward 30 years and FIVE CRM has developed vastly with a wide and ever-growing range of functionality to help call centres achieve the maximum productivity. The system also includes built-in advanced email marketing functionality to remove reliance on external systems. read more