For over 17 years, Firmstep has dedicated itself to designing solutions specifically for the Public Sector, and is growing at ... an unparalleled rate with 30% of UK local authorities now using the Platform. Firmstep is the leading provider of customer service solutions for the Public Sector. Over 160 customers from Local Government, Central Government and Housing Associations are using the Firmstep Customer Experience Platform to deliver an exceptional service to their citizens whilst reducing their costs. The Firmstep Platform accelerates digital channel shift, unlocks cost-savings and delivers easier, faster and better customer service. read more