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everience GmbH

Information Technology and Services ยท Darmstadt
Website: www.everience.com

everience: innovative IT support As part of a European IT group with over 5,350 employees. We offer the following services in ... Germany: - Comprehensive Help Desk Service in 25 languages in a total of 10 Service Centers in Europe (2 in DE) or optionally at the customer's premises. - Reliable technicians on site for on-site services (dedicated, on selected weekdays, on demand). - PC Logistics Services with individual PC configuration, precise asset management and PC shipping "Next Business Day" throughout Europe. Our approach is long-term customer support with high quality services (own quality management system for desktop services), a high degree of customer individuality, which is nevertheless based on our "economies of scale" (more than 1,800 employed IT help desk agents). We enable further cost reductions through consistent digitalization of support and nearshoring solutions (e.g. 300 agents in Timisoara, Romania). We also offer innovative consulting services. Here we support you in the digitalization and optimization of your desktop services. You benefit from the experience gained from numerous digitization projects that the Group has already implemented with great success. If you are interested in these topics, we offer a free benchmark on the status of your service and its digitization for a qualified initial consultation. The focus of our activities is to increase user satisfaction while optimizing production costs through consistent and thorough introduction of digital support options. read more

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