When you walk into our stores, our goal is to treat you as our guest and to provide the most helpful experience of any place ... you shop. We certainly aren’t perfect, but we constantly train our folks on how to provide you with this experience and we have ongoing conversations around that topic in each store almost daily. Many of our associates have been part of the Elder’s Ace Hardware family for more than 10 years (and some over 20, 30, or even 40 years!), and we believe the knowledge and experience that come with those years are important to our ability to create a shopping atmosphere centered around helping you. We encourage our people to use their judgment when helping you rather than using one-size-fits-all corporate policies. read more