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CX Leadership & Transformation

Executive Office · Peterborough, Cambridgeshire
Website: www.linkedin.com

I lead & inspire teams to deliver the very best levels of customer service across all channels. I can transform your customer ... s experiences Consistent achievement leading world class contact centre, customer service, sales & operations teams; highly successful at digital and omnichannel transformation, CRM design & customer operations improvement ✴ Offering proven CX Leadership, I’m interested in hearing about new long term customer experience leadership & transformation opportunities - the bolder, the braver, the better ✴ Reach me at +44 (0)7916 1253444 or alexmead@sky.com ✴ High-energy customer experience leader - See my Recommendations for insight & candid observations of my leadership style & work HOW I ADD VALUE: Comfortable working at Executive Board level, whilst also being hands-on, my deep global experience across over 20 countries delivers outstanding customer service & experience results, across a range of sectors and environments I know what it takes to transform Customer Experience. I have a deep practical understanding of customer service & contact centre best practice, digital contact transformation & CRM implementation - I’ve successfully implemented Salesforce CRM several times RECENT ACCOMPLISHMENTS: ★Delivery of high-touch, best in class luxury consumer experiences for Global Premium Whisky brand ★Masterminded an award winning digital Customer Experience strategy creating a standout leader in global travel. Result: 99% of customers now say they would book again ★Transformed logistics sector; 1st company to pioneer real-time delivery tracking & proactive estimated time of delivery messaging, winning multiple CX awards LEADING: ★ Customer Service, Contact Centres, Operations ★ Customer Experience Transformation ★ Digital Innovation, Omnichannel Strategy ★ CRM Implementation & Design ★ BPO Outsourcing & Offshoring ★ CSAT, Net Promoter Score Improvement ★ Award-winning teams of 1000+ https://engagecustomer.com/speakers/alex-mead read more

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