Hi, Josh here! Growing up in business in a high-risk merchant environment has been preparation for the many difficult daily c ... hanges that happens in most any vertical. With almost 30 years’ experience in the call center industry, holding various positions from operator to owner, helps provide comprehensive solutions for any business’ customer service needs. No matter what the issue is, big or small, I can offer a fresh opinion utilizing my extensive knowledge. Oftentimes, it is the small things that are missed that make a big difference. I promote and encourage collaboration and cooperation within my team, as well as growth and learning to prepare for the unforeseen future. read more