WNY's #1 Floorcovering Center.....the floors you won't walk away from. Our Purpose and Mission Since 1965 1) We are in the bu ... siness of determining our customer's flooring needs, then providing them with the floorcovering solution that best suits their individual needs, both in terms of value and effectiveness. 2) We will always offer the best quality floorcovering available, from the industry's leading manufacturers, at a fair and reasonable price. Also, and very important, we will never deal in seconds or off-goods. 3) After a customer has decided to purchase from us, we will see their order is quickly, efficiently and accurately processed, so as to avoid any perceived problems caused by defective paperwork or missed internal communication. 4) When it comes time for a customer to have their floorcovering picked-up, delivered or installed, we will do it neatly, professionally and with the highest level of workmanship, efficiency and pleasantness possible. 5) We will always deliver what we promise. 6) In the unlikely event that we run into a problem, mistake or discrepance, we will quickly attempt to make good, solve or alleviate the problem in as fair and equitable manner that we can. 7) Finally we will attempt to make every customer a Custom Carpet Center "Customer And Friend For Life." read more