Consumer Dispute Resolution Limited (CDRL) is a not for profit alternative dispute resolution (ADR) provider, approved, under ... the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. CDRL operates three ADR schemes: • RetailADR (formerly ‘The Retail Ombudsman’) – approved by CTSI • AviationADR – approved by the Civil Aviation Authority • UtilitiesADR (non-regulated) – approved by CTSI • CommsADR (non-regulated) - approved by Ofcom Our ADR schemes are funded by the sectors we work in, via annual membership fees and complaint fees. Our scheme is FREE for consumers to use. read more