Collabera is one of the largest Workforce Solutions companies in the US and more specifically, in the Bay Area. We have adapt ... ed quickly and adequately to the current COVID-19 crisis with our clients ranging from start-ups to the top Fortune 500 companies. Our focus is to promote business continuity across all scenarios through: Virtual Pods for Engineering/Modernization efforts The Primary Need – The world went digital overnight! Every one today needs to put in place Virtual models of execution given Work-from-home mandates. Emergency Contact Center ramp-up & virtualizing infrastructure/telephony The Primary Need - ‘Expect wait times to be longer than usual’ is the last thing a customer wants to hear during a crisis. Call volumes have jumped 16-34% while customer satisfaction has dropped by 20% on average. Organizations are battling between Call Agent Safety and Customer Satisfaction. Data Visualization/Modernization The Primary Need – During times of crisis, every executive demands MORE from their data, yet only 33% are comfortable accessing, trusting, and using their corporate data. Organizations need to fast-track their ability to provide the crisis reports that executives demand during these times. Upskilling & re-skilling of teams from our Training division The Primary Need - The world accelerated a few years in a matter of days, and thrust our workforce into unknown circumstances. Managing workers, their productivity, and our customers has done a complete 180-degree turn, and left every department and level of the workforce unprepared for the new now and the new future. read more