Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headqu ... arters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the private and public sectors. Using this patented technology and top research experts, CFI Group uncovers the business drivers and financial impact of customer experience. read more