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Capita Customer Solutions

Outsourcing and Offshoring Consulting · Cork, Cork

Capita Customer Solutions is a well-established leader in the delivery of business process services for their clients both in ... Ireland and internationally – working across multiple sectors including utilities, telecommunications, media, travel, financial services, agriculture, food and drink, lifestyle and public sectors. While originally best known for our agribusiness service offerings, we are a company that have grown and diversified over the years to deliver a range of services to more than 20 customers including central government and blue chip commercial clients. “We are one of the strongest end-to-end Irish business process service providers, continuing to bring the same culture and service focus that has stood the test of time for the past 20 years in the Irish market,” says Martin Ryan, chief commercial officer. In 2014, the company became part of Capita Plc, and re-branded from SouthWestern to Capita Customer Solutions. Capita Customer Solutions has operations in Clonakilty, Bandon, Little Island and Sligo (Ireland) as well as Bedford in UK and Lódz in Poland in total employing over 700 people, and still growing. “We pride ourselves on being a trustworthy partner who will go the extra mile to help our clients achieve their goals.” Our services include: - Customer Service & Sales (Multilingual) - Credit Management Services - Finance Processing - Administration Services - Agribusiness Services - Quality Assurance Services - Bespoke services — a culture of innovation is promoted across the organisation bringing this to bear with their clients through offerings such as “Lean-as-a-Service”, a Lean Six Sigma consultancy service; “Voice of the Customer”, a survey and text analytics service to decipher customer sentiment; and “RPA-as-a-Service”, a new service offering to assist clients bring Robotics Process Automation to their operations. read more

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