Passionate About Excellence: When we began this business back in 1988, we wanted to do much more than provide outstanding res ... earch – we wanted our research to dig deep to uncover the insights that lie within the results. To do that, we knew we needed to ensure our staff were amongst the best in the industry. Today, we are one of the largest independent research agencies around working with both the public, private and voluntary sectors. Our success is due to the quality of our staff, who continuously provide excellent research so that our clients gain the insight to deliver what their customers need and want. We combine technical knowledge and skills with outstanding customer service to deliver value and insight. Key Facts 2016: 120,000 telephone interviews completed with businesses, stakeholders and residents 70,000 face to face interviews with households across the UK Outstanding Research From our base in Birmingham we work across the UK, and more recently Australia, in sectors as diverse as employee engagement, public health, policing, communities and local goverment, housng, business, enterprise and innovation, customer satisfaction and reputation research and so on. Quality Approved: We are a Market Research Society Company Partner and are fully compliant with the MRS Code of Conduct. We are:- •Market Research Society Company Partner •British Quality Foundation Member •The provision of Market Research Services in accordance with ISO 20252:2012 •The provision of Market Research Services in accordance with ISO 9001:2008 •Investors in People Standard – Certificate No. WMQC 0614 •Interviewer Quality Control Scheme (IQCS) Member Company •Registered under the Data Protection Act – Registration No. Z5081943 •Fair Data Accredited All of which should tell you that when it comes to research, we are serious about excellence and inspired to deliver it to our clients to drive their value and competitiveness. read more