Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for c ... ontact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Learn more about the #1 Real-Time Guidance platform at https://balto.ai. read more