We are an independent dispute resolution body that adjudicates disputes between passengers and subscribing airlines. We are a ... pproved under the Directive 2013/11/EU of the European Parliament and of the Council of 21st May 2013 on alternative dispute resolution for consumer disputes and The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 AviationADR operates in France, Germany, Italy, Spain and the UK and is FREE to passengers. read more